Complaint procedure:

1. Review the advertising terms that have been sent to you

- After sending the claimed goods to us, you will start the 30 - day complaint period for which we reserve the right. During this period we will keep you informed about the status of your claim.

Warranty, complaints and service

-The warranty period is 24 months from the date of conclusion of the purchase contract, unless the warranty period is specified for specific cases, and runs from the date of receipt of goods and confirmation of the necessary documents related to the goods by the authorized person.

-The Buyer is obliged to immediately file a complaint with the Seller immediately after the defect is discovered, otherwise the Buyer shall be entitled to remove the defect free of charge against the Seller.

-The Buyer has the right to claim a warranty from the Seller only for goods that show defects caused by the manufacturer, supplier or seller, are covered by the warranty and were purchased from the Seller.

-During the warranty period, the buyer has the right to free removal of defects after presenting the goods, including accessories, documentation, instructions, authorized representative of the seller together with proof of payment, possibly with a warranty certificate and a brief description of the defect.

-The right to guarantee expires if the defect was caused by mechanical damage of the product caused by the buyer, improper handling of the product, failure to notify the apparent defects during the takeover of goods, using the goods in conditions that do not goods, damage to the goods by excessive loading, or use contrary to the terms of the documentation, general principles, technical standards or safety regulations, or other breach of warranty conditions. Defects caused by natural disaster and expiry of the warranty period of the goods are also excluded from the warranty. The warranty does not cover normal wear and tear (or parts thereof) caused by use. Therefore, a shorter product life cannot be considered a defect and cannot be claimed.

-The claimed product must be returned by post (not cash on delivery) to our company address, unless the seller specifies otherwise. Company address: Korkii s.r.o., Kuzmanyho 5000/1, 058 01 Poprad

-The Seller or designated person shall issue to the Buyer a confirmation of claiming the goods in a suitable form chosen by the Seller, eg. in the form of an e-mail or in writing. If it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with the proof of complaint handling.

-The seller is obliged to determine the method of handling the complaint within 3 days from the start of the complaint procedure (the day of receipt of the complained goods), in justified cases, especially if a complex technical assessment of the condition of the goods is required no later than 30 days. After determining the method of settling the claim, the seller or the designated person will settle the claim immediately; in justified cases, the claim can be settled later. However, the complaint must not be settled for more than 30 days from the date of the complaint. After the expiry of the period for settling the claim, the consumer has the right to withdraw from the contract or the right to exchange goods for new goods. Buyer's rights when making a claim:

1. In the event of a removable error, the Buyer has the right to be removed free of charge, in a timely manner. The seller decides on how to correct the error and is obliged to remove the error without undue delay. The Buyer may require the replacement of the defective item for a defective one instead of eliminating the defect (repair) if the Seller does not incur excessive costs due to the price of the goods or the seriousness of the defect.
2. In the event of an irremovable error that prevents the proper use of the item for the purpose, the buyer has the right either to exchange the item or to withdraw from the contract (refund).
   
   
3. Where at the same time there are at least three different removable defects, each of which impedes its proper use, the consumer has the right to exchange goods or to return money. It shall also have the same right if the same error as at least twice corrected occurs three times within the warranty period.
   
   
4. A complaint shall be deemed to be settled - if the complaint procedure is terminated by handing over the repaired product, replacing the product, returning the purchase price of the product, paying a reasonable discount on the product price, a written request for acceptance or justified rejection.

Claim procedure:
To make a claim, please follow these steps:

Send an e-mail to our address info@korkii.com with your name and telephone contact (or your username) where we can reach you, product name, invoice number and description of the defect.

Within 24 hours (on working days) you will be sent information about the next steps together with the address for sending the claimed goods.

Send the goods to the specified address together with a description of the defect, a copy of the invoice or a confirmed warranty card. If the delivery address of the repaired product differs from the address on the invoice, you must provide the current address and telephone contact.

In Poprad 01.07.2018